Last Updated on 18th August 2021
Welcome to the MatchLab Privacy Policy. We respect your privacy and are committed to protecting it through our compliance with this policy.
The MatchLab Service consists of Apps and a Website (collectively, the “Service”). This policy describes the types of information we may collect from you or that you may provide when you use the Service and our practices for collecting, using, maintaining, protecting, and disclosing that information. This policy also describes how we might use your information to contact you and what options you have regarding the personal information you provide us.
WHAT DOES THIS POLICY COVER?
This policy applies to the Service the Company provides. Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Service. By accessing or using this Service, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Service after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.
WHAT INFORMATION DOES THE COMPANY COLLECT?
You choose to give us certain information when using our services. This includes:
- During registration, you provide us with basic information such as your name, contact details, location, gender, and date of birth.
- After your registration is complete, you can add additional information to your profile, including details about your interests, hobbies, background, etc. Some information you provide may be considered “sensitive” in certain jurisdictions, e.g. your religion, race, or sexual orientation. By choosing to provide this information, you consent to our processing of that information. You can also upload photos and videos to your account. To add pictures or videos, you may allow us to access your camera or photo album.
- We also process information as you interact with other users, including your chat messages with other users.
- When you purchase in-app products, you provide us or our payment service provider with information, such as your debit or credit card number or other financial information.
- If you contact our customer service team, we collect the information you give us during the interaction. We may monitor or record these interactions for training purposes and to ensure a high quality of service.
In addition to the information you provide us directly, we receive information about you from others, including other users and social media.
Other users may provide information about you as they use our services. For instance, we may collect information about you from other users if they contact us about you.
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:
- Information about your computer and internet connection, including your IP address, operating system, and browser type.
- Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
- Information about your mobile device and internet connection, including the device's unique device identifier, IP address, operating system, browser type, mobile network information, and the device's telephone number.
- If you consent, real-time information about the location of your device.
The technologies we use for this automatic data collection may include:
- Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
- Flash Cookies. Certain features of our Website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our Website. Flash cookies are not managed by the same browser settings as are used for browser cookies.
- Web Beacons. Pages of our the Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity.
Some web browsers (including Safari, Internet Explorer, Firefox and Chrome) have a “Do Not Track” (“DNT”) feature that tells a website that a user does not want to have his or her online activity tracked. If a website that responds to a DNT signal receives a DNT signal, the browser can block that website from collecting certain information about the browser’s user. Not all browsers offer a DNT option and DNT signals are not yet uniform. For this reason, many businesses, including our Company, do not currently respond to DNT signals.
HOW DOES THE COMPANY USE THE INFORMATION IT COLLECTS?
We use your personal information to create the best possible experience for you. This includes using your information to:
- manage your account and provide our services to you,
- connect you to other users to find matches, and
- improve our services through updates or added features by analyzing how you use Apps.
We also use it for business purposes, like:
- processing and answering your requests,
- getting in touch with any updates, like changes in policy or to tell you if your account hasn’t been used in a long time and to ask if you’d still like to use it,
- to send you marketing emails, if you agreed to receive them, and
- identifying where you are and giving you the right version for the area.
In exceptional circumstances, we might share your information without your permission if we reasonably believe you might be breaking the law and such disclosure is allowed under relevant law.
To process your information as described above, we rely on the following legal bases:
- We primarily process your information to uphold our end of the contract with you when you sign up for our services. We use your information to create your account, connect you with other users, and have Apps offer your recommendations.
- We also process your information when we have a legitimate interest to do so. We strive to make Apps work as optimally as we can, and to do so we may monitor how you use the app to see how we may improve it, or for various legal purposes, such as detecting and preventing fraud.
- Finally, we also sometimes process specific information if we have requested it and you have provided your explicit consent. In these instances, you can always revoke your consent by contacting Customer Support with the below contact information.
WHEN DOES THE COMPANY SHARE INFORMATION?
We may disclose personal information that we collect, or you provide as described in this privacy policy:
- To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
- To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Service users is among the assets transferred.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
- To enforce our agreements, including for billing and collection purposes.
- If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Apps, our customers, or others.
We may disclose aggregated information about our users and information that does not identify any individual without restriction.
You share information with other users when you voluntarily disclose information on the service (including your public profile). Please be careful with your information and make sure that the content you share is material that you’re comfortable being publicly viewable since neither you nor we can control what others do with your information once you share it.
If you choose to limit the audience for all or part of your profile or for certain content or information about you, then it will be visible according to your settings.
HOW DOES THE COMPANY PROTECT THE INFORMATION IT COLLECTS?
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Service. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Service. If you believe that your account or information is no longer secure, please notify us immediately here.
CHANGES IN OUR PRIVACY POLICY
It is our policy to post any changes we make to our privacy policy on this page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for periodically visiting this privacy policy to check for any changes. If we make material changes to how we treat our users' personal information, we will notify you either by prominently posting a notice of such changes before they take effect or by directly sending you a notification.
CHILDREN UNDER THE AGE OF 18
Our Service is not intended for children under 18 years of age. No one under age 18 may provide any personal information to or on the Service. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Service or on or through any of its features/register on the Service, make any purchases through the Service, use any of the interactive or public comment features of this Service or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at support@matchlab.me.
HOW DO I ACCESS AND CORRECT MY PERSONAL INFORMATION?
You can review and change your personal information by logging into the Service and visiting your Account profile page. You may also send us an email at support@matchlab.me to request access to, correct or delete any personal information that you have provided to us. We cannot delete all your personal information except by also deleting your user account; if you wish to delete your account, you may do so directly through the service in your account profile page. You can stop all information collection by an app by uninstalling it using the standard uninstall process for your device.
We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. Additionally, we may reject requests for certain reasons, including if the request is unlawful or if it may infringe on trade secrets or intellectual property or the privacy of another user. If you wish to receive information relating to another user, such as a copy of any messages you received from him or her through our service, the other user will have to contact our Customer Support Team to provide their written consent before the information is released.
Also, we may not be able to accommodate certain requests to object to the processing of personal information, notably where such requests would not allow us to provide our service to you anymore. For instance, we cannot provide our service if we do not have your date of birth.
YOUR COMMENTS AND CONCERNS
If you have feedback, comments, requests for technical support, and other communications relating to the Service, do not hesitate to contact us at hello@matchlab.me.
Contact Address:
Company Alphascale Media GMBH
Via Pobiette 11,
Manno
6928
Switzerland
Email: hello@matchlab.me
